1.9.1 IVR Call Booking
🧭 Overview
Yelowsoft has introduced a new feature called IVR (Interactive Voice Response) Calling, designed to simplify the ride-booking experience through voice-based automation. Twilio, a robust third-party communication API provider, powers this feature.
With IVR Calling, customers can book rides by simply calling a dedicated number, without the need to download an app, register, or fill in any forms. It’s a fast, accessible, and efficient solution for both tech-savvy and non-tech users.
🎯 Key Highlights
📱 What is IVR Calling?
IVR Calling enables users to:
- Call a designated phone number
- Share trip-related information verbally:
- Name
- Phone number
- Pickup and drop-off location
- Number of passengers
- Luggage count
- Preferred vehicle type
- Get trip fare estimation for different vehicle types
- Confirm booking directly via phone
The call is handled by an AI-powered voice system that collects all the required data and automatically creates a booking in the Yelowsoft platform.
🚀 Benefits for Customers
| Benefit | Description |
|---|---|
| ✅ No App Required | No need to download or install any application |
| ✅ No Registration | Bookings can be made without creating an account |
| ✅ Voice-Based Input | Entire process is completed through a simple phone call |
| ✅ Fare Estimation | Customers are informed about estimated charges |
| ✅ Inclusive Access | Ideal for elderly, non-technical, or first-time users |
| ✅ Fast Booking | Entire booking can be completed within 1–2 minutes |
🏢 Benefits for Taxi Companies
| Feature | Business Value |
|---|---|
| 📞 Wider Reach | Capture bookings from customers who don’t use apps |
| 📈 More Bookings | Add a new, accessible channel for trip reservations |
| 🧾 Reduced Manual Handling | Fully automated, no need for a support team to take calls |
| 🔗 Seamless Integration | Syncs directly with Yelowsoft dispatch system |
| 💬 AI-Driven Accuracy | Captures and processes user inputs efficiently |
| 🔒 Secure & Scalable | Powered by Telnyx, ensuring reliability and security |
🛠️ How It Works
- Customer calls a dedicated IVR number
- IVR (via Twilio) prompts the user to share details
- Voice input is captured and processed using AI
- Booking is auto-created in the Yelowsoft system
- Trip is dispatched to a nearby driver as per the standard flow
💼 Use Case Scenario
A tourist arrives at an airport without prior knowledge of the taxi company app. They see the contact number on a banner, call, share basic trip details with the automated voice system, receive fare info, and confirm the booking — all without internet or app access.
🧩 Why This Feature Is Essential
- Ensures maximum customer inclusion — no user is left out due to tech limitations
- Reduces dependency on human operators or customer support
- Increases booking volume from offline and walk-in sources
- Enhances your brand’s reputation for accessibility and convenience
✅ Conclusion
The IVR Calling Feature, integrated with Twilio and delivered through the Yelowsoft platform, provides a simple and powerful way to expand booking capabilities. It's a modern, accessible solution for both companies and customers that enables voice-driven, hassle-free bookings, increasing convenience, efficiency, and revenue.